01
Incident review and recovery plan
Review symptoms, hosting alerts, and available backups to agree a containment and recovery plan.
Websites & WordPress
Fix a Hacked Website
Investigate signs of compromise, remove identified malicious changes, and help recover an affected website.
01 / THE STARTING POINT
Assess the compromise and plan a safe recovery.
Spam pages, unfamiliar admin accounts, unexpected redirects, or a hosting suspension can have different causes. We gather the timing and symptoms and check what files, logs, or backups are available before changing the live site.
The recovery plan may involve cleaning the affected installation or restoring from a suitable backup. We verify agreed pages and functions after recovery and document what was found, which actions remain, and where additional investigation may be needed.
02 / WHAT WE COVER
What you get.
The recovery scope depends on hosting access, the affected systems, and backup quality. Investigations beyond the website are scoped separately.
02
Cleanup or restoration
Remove identified malicious changes or restore a usable clean version, then address the entry point where it can be confirmed.
03
Verification and handover
Verify agreed site functions and hand over findings, changes, and follow-up actions for the owner.
03 / DIFFERENT STARTING POINTS
Where are you starting?
A focused project or part of a wider plan. We shape the scope around your current situation and the work that matters next.
Visitors are redirected to an unfamiliar site
Review where the redirect is introduced and check affected pages and devices after the agreed recovery work.
Let’s discuss itYour host has restricted access
Use the host’s findings and available backups to plan recovery, then help prepare the information the host needs for review.
Let’s discuss it04 / HOW THE WORK MOVES FORWARD
A clear path.
With room for your input.
Share the affected URL, when the issue began, hosting alerts, and what backups exist. Arrange access through a secure channel.
- 01
Review the starting point
Look at the examples and existing setup to confirm what the work needs to solve.
- 02
Agree the scope
Confirm the deliverables, access requirements, review points, and what a successful result looks like.
- 03
Do the work and verify it
Complete the agreed work and review the results against the examples or checks defined at the start.
- 04
Hand over the result
Share the agreed files, findings, or changes and explain any next steps your team owns.
05 / YOUR QUESTIONS, ANSWERED
Before we get started.
Have a requirement we haven’t covered?
Let’s talk about it
Can you recover the site without a backup?
That depends on the scope of the compromise and what can be reconstructed. We review available files, data, and access before confirming options.
Will an earlier backup remove the problem?
A backup can help restore service. We assess its date and condition and look for the entry point so a restore does not simply reintroduce the same risk.
Can you remove a browser or search warning?
We can help prepare the site and evidence for a review after cleanup. The browser, search provider, or host controls the warning and review timeline.
How are cost and timing decided?
We prepare a proposal around the agreed deliverables, complexity, dependencies, access, and review requirements. Third-party charges and ongoing work are identified separately.
How do we get started?
Tell us about your business, the requirement, and what you already have in place. We will discuss the fit, clarify the scope, and recommend a practical next step.
LET’S TALK ABOUT YOUR PROJECT
Your next step.
Let’s work it out together.
Tell us about your business and what you want to improve. We’ll help you define a practical starting point.
Website design & development.
A focused project or
a connected plan.