01
Visitor journeys
Map common questions, key destinations, and the points where a conversation should turn into an enquiry.
AI Chatbot Development
Help visitors get answers.
Give your team the right context.
Build a website chatbot that answers questions from approved content, captures useful enquiry details, and hands conversations to your team when needed.
01 / THE STARTING POINT
Start with the right questions.
Start with the questions visitors ask before they enquire. We use approved service information and FAQs to design conversations around the answers and next steps people need most.
We define how the chatbot handles missing answers, out-of-scope requests, and handoffs. The goal is to help visitors make progress and give staff enough context to take over.
02 / WHAT WE COVER
The details behind the work.
These are the areas we consider. Your proposal defines the exact deliverables, responsibilities, integrations, and ongoing work.
02
Approved answers
Organize the service details and FAQs the chatbot can use, and agree who keeps them current.
03
Conversation design
Plan prompts, clarification questions, fallback responses, and a visible path to a person.
04
Enquiry capture
Agree which details to request and where qualified enquiries should go.
05
Website integration
Connect the chat experience to the relevant website pages and agreed contact or CRM tools.
06
Testing & handover
Test common, ambiguous, and unsupported requests before documenting updates and review responsibilities.
03 / DIFFERENT STARTING POINTS
Where are you starting?
A focused project or part of a wider plan. We shape the scope around your current situation and the work that matters next.
A service website
Help visitors understand service options, point them to the right page, and collect details when they want to talk.
Let’s discuss itAn ecommerce store
Answer routine questions about products and store policies, and direct account-specific queries to support.
Let’s discuss itA busy enquiries team
Collect the basic details of a request and include the conversation context when staff take over.
Let’s discuss itPEOPLE + PROCESS + TECHNOLOGY
Technology earns its place through useful work.
We start with what your business needs.
The workflow, the people using it, the information it depends on, and the way it will be maintained shape the solution. We keep those connections in view throughout the project.
Talk through your requirements04 / HOW THE WORK MOVES FORWARD
A clear path.
With room for your input.
We agree on the scope and review points so you know what is being delivered, what we need from you, and what happens next.
- 01
Map the requirement
Work with the people involved to understand the process, systems, information, and constraints.
- 02
Define the solution
Agree on a focused first scope, integrations, access rules, acceptance criteria, and review milestones.
- 03
Implement & validate
Build in reviewable stages and test realistic cases, exceptions, and the handoffs to existing systems.
- 04
Roll out & support
Prepare documentation, team onboarding, release checks, and a clear plan for ownership and ongoing changes.
05 / YOUR QUESTIONS, ANSWERED
Before we get started.
Have a requirement we haven’t covered?
Let’s talk about it
What information does the chatbot need?
Start with current FAQs, service descriptions, policies, and examples of customer questions. We agree which sources are suitable for public answers.
What if the chatbot cannot answer a question?
We define fallback behavior during planning. The chatbot can ask for clarification, share a relevant contact route, or hand the enquiry to the team.
Can enquiries go into our CRM?
CRM delivery can be included once we confirm the available integration, required fields, and who should receive each enquiry.
How are cost and timing decided?
We prepare a proposal around the agreed deliverables, complexity, dependencies, access, and review requirements. Third-party charges and ongoing work are identified separately.
How do we get started?
Tell us about your business, the requirement, and what you already have in place. We will discuss the fit, clarify the scope, and recommend a practical next step.
LET’S TALK ABOUT YOUR PROJECT
Your next step.
Let’s work it out together.
Tell us about your business and what you want to improve. We’ll help you define a practical starting point.
AI implementation.
A focused project or
a connected plan.