Last Updated: 29/10/2025
1. Introduction
Welcome to Groot Solutions.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
By using our website, submitting a form, or engaging with our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect personal and non-personal information in the following ways:
a. Information You Provide Directly
When you contact us or fill out forms, we may collect:
- Name
- Email address
- Phone number
- Company name
- Project or inquiry details
- Billing or payment information (for clients only)
b. Information Collected Automatically
When you visit our website, we may collect certain data automatically through cookies and analytics tools, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referral source
- Clicks, actions, and engagement metrics
This helps us improve website performance and user experience.
3. How We Use Your Information
Groot Solutions uses collected information for:
- Responding to your inquiries and service requests
- Providing and managing our digital marketing, web design, or training services
- Sending project updates, invoices, and administrative information
- Improving our website, content, and ad performance
- Conducting analytics and marketing optimization
- Complying with legal obligations and protecting against fraud
We do not sell, rent, or trade your personal information to any third party.
4. Cookies & Tracking Technologies
Our website uses cookies, pixels, and analytics tools such as Google Analytics, Google Ads Conversion Tracking, and Meta Pixel to monitor website activity and improve marketing performance.
Cookies help us:
- Understand visitor behavior and traffic sources
- Customize ads and website experience
- Track conversions and campaign effectiveness
You can manage or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.
5. Data Security
We implement appropriate technical and organizational measures to secure your personal information from unauthorized access, alteration, or disclosure.
Our systems and campaigns are protected by secure passwords, firewalls, and encrypted connections.
However, please note that no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.
6. Data Sharing & Third-Party Services
We may share limited data with trusted third-party partners solely for operational purposes, such as:
- Payment gateways (for processing payments)
- Hosting and analytics providers (e.g., Google, Meta, HubSpot, etc.)
- Email and CRM tools for client communication
All such partners are bound by confidentiality and data protection agreements.
Groot Solutions is not responsible for the data handling practices of third-party platforms linked from our website.
7. Client Campaign Tracking Data
Any tracking configurations, conversion setups, or analytics structures created by Groot Solutions are proprietary assets of our organization.
These setups are not shared or transferred externally unless explicitly agreed upon in a written contract.
Client data collected through these systems remains confidential and used strictly for performance monitoring and campaign improvement.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent for marketing communications.
- Request data portability (as applicable).
To exercise these rights, contact us at info [at] grootsolutions.in
Last Updated: 29/10/2025
Introduction
Welcome to Groot Solutions. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before engaging with us.
Services
Groot Solutions provides digital marketing, website design, SEO, advertising, and training services to clients worldwide.
All projects, campaigns, and deliverables are executed based on mutually agreed proposals, contracts, or invoices.
User Responsibilities
By using our website or services, you agree to:
- Provide accurate and complete information.
- Use our website and materials only for lawful purposes.
- Not reproduce, copy, or resell our intellectual property without written consent.
Payments
All fees are payable as per the terms outlined in invoices or agreements. Delayed payments may result in project pauses or termination.
Intellectual Property
All content, designs, code, and materials created by Groot Solutions remain our property until full payment is received.
Clients retain ownership of final deliverables upon payment, except for proprietary tools, templates, or plugins used in development.
Tracking Setup & Analytics:
- Any tracking setup, analytics configuration, or conversion measurement system implemented by Groot Solutions is considered proprietary intellectual property.
- Such configurations, including but not limited to Google Tag Manager, API integrations, and data pipelines, will not be shared or transferred outside of Groot Solutions unless explicitly stated in the agreement.
Access & Administration Responsibility
Groot Solutions is responsible for maintaining, securing, and managing client websites, campaigns, and related digital assets only while administrative access is exclusively retained by Groot Solutions.
If a client requests or obtains administrative access to their accounts (e.g., hosting, website backend, ad accounts) and subsequently shares these credentials with third parties, Groot Solutions will not be liable for any:
- Data loss, account suspension, or security breaches.
- Technical issues or performance degradation caused by external interference.
To ensure continued security and performance, clients must obtain written consent from Groot Solutions before involving any third party in the management of their digital assets.
Guaranteed Results & Performance Conditions
Any guarantees or performance commitments offered by Groot Solutions are strictly conditional.
They remain valid only if the client adheres to Groot Solutions’ prescribed protocols, recommendations, and timelines, which include but are not limited to:
- Maintaining recommended ad budgets and durations.
- Proper implementation of tracking and reporting systems.
- Timely and consistent follow-up on leads or inquiries generated through campaigns.
Failure to comply with these conditions may result in voiding any performance-related guarantees.
Third-Party Tools & Platforms
We use third-party services such as Google Ads, Meta Ads, and hosting providers. Groot Solutions is not responsible for downtime, performance issues, or policy changes of these external platforms.
Limitation of Liability
While we strive for accuracy and performance, Groot Solutions shall not be held liable for:
- Indirect, incidental, or consequential damages.
- Loss of business, data, or revenue resulting from the use of our services.
Revisions & Modifications
We reserve the right to modify these terms at any time. Updated terms will be reflected on this page with a revised “Last Updated” date.
Governing Law
These terms are governed by the laws of India, and any disputes will be handled under the jurisdiction of Hyderabad, Telangana.
Last Updated: 29/10/2025
At Groot Solutions, we aim to provide quality services and transparent communication.
This Cancellation & Refund Policy outlines the conditions under which refunds or cancellations may apply.
Project Cancellation
- Project cancellation requests must be made in writing via email.
- Once a project has started and resources are allocated, no full refund will be issued.
- Any work completed up to the cancellation date will be billed proportionally.
Digital Marketing Campaigns
- Campaign setup and strategy fees are non-refundable after project commencement.
- Ongoing management fees may be canceled with 15 days’ notice before the next billing cycle.
Website Design & Development
- If a project is canceled before design approval, 50% of the project cost will be retained.
- Once design approval or development has started, no refund will be processed.
Training Courses
- Refunds for training enrollments are available only if canceled before the course start date.
- Once access is provided or sessions begin, no refunds will be issued.
Refund Processing
Approved refunds (if any) will be processed within 7–10 business days to the original payment method.
Contact for Refunds
📧 info [at] grootsolutions.com
